Any "purchase of an existing" (available) *Ken’s Fish or "commission work" (place an order) to create a *Ken’s Fish is covered under "Ken’s Fish Warranty" for workmanship and materials for as long as you own it. "Ken’s Fish Warranty" not only covers the fish creation itself but all the habitat components as well. See "Ken’s Fish Return Policy" below should you ever have to return a *Ken’s Fish for any reason.

Ken’s Fish is confident that you will be pleased with your purchase of a *Ken’s Fish that there is a 100% satisfaction guarantee or a full refund or credit (excluding crating, shipping, and insurance charges). Please read and understand the "Ken’s Fish Guarantee" criteria between the "purchase of an existing" *Ken’s Fish vs. "commission work" for a *Ken’s Fish below.

A "purchase of an existing" is any *Ken’s Fish that has already been created prior to the purchase. The 100% guarantee on this type of purchase is as stated above. Follow "Ken’s Fish Return Policy" below for returning it and upon receiving it in Ken’s Fish Studio, the refund or credit will be issued within 3 business days. The refund or credit will be issued using the same method the buyer used for the purchase.

"Commission work" is an order placed from the buyer at their specified preferences and agreement for a *Ken’s Fish. The 100% guarantee on this type is as stated above. Follow "Ken’s Fish Return Policy" below for returning it and upon receiving it in Ken’s Fish Studio it will be inspected, evaluated and submitted for resale. The refund or credit will be issued using the same method the buyer used for the purchase immediately after it has been resold.

There is a great amount of attention in describing and photographing each of *Ken’s Fish creations for the website. However, viewing 3-dimensional art online has its limitations. Ken’s Fish is confident that the buyer’s purchase will exceed their expectations. If for any reason it does not it must be returned within 30 days. If it is received back at Ken’s Fish Studio in its original condition within that time, the guarantee will be fulfilled accordingly to "Ken’s Fish Guarantee" above. It must be shipped back in the same crate/box using the same carrier and service. All crating, shipping, and insurance fees are the responsibility of the buyer. Contact Ken’s Fish Studio prior to returning any items.